Terms and Conditions boss97 – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

By registering an account or using any service offered by boss97, you automatically agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, you are advised not to use the boss97 platform.

These Terms and Conditions form a legally binding agreement between you as a member and boss97 as the platform operator. This document should be read together with the boss97 Privacy Policy and Responsible Gaming Policy, all of which form part of your overall agreement with us.

2 Membership Eligibility

To be eligible to register and use the boss97 platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Not a citizen or resident of any country where online gambling is prohibited.
• Register using your real and complete personal information.
• Not currently serving a period of prohibition or self-exclusion from any gambling platform.
• Acting in your own personal capacity and not as a representative of any business entity.

Boss97 reserves the right to request identity document verification at any time to confirm member eligibility. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

3 Registration and Account Management

Each individual is only permitted to hold one active account at boss97. Registering multiple accounts, whether using different names, email addresses, phone numbers, or financial information, is prohibited and considered fraudulent.

You are solely responsible for keeping your account login credentials confidential, including your username and password. boss97 will not be held liable for any losses arising from the disclosure of your login information to third parties.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially when using a shared or public device.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify the boss97 support team immediately if you suspect your account has been accessed without authorization.

Boss97 employs an automated fraud detection system that continuously monitors account activity. Should any suspicious activity be detected, we reserve the right to temporarily suspend the account for investigation without prior notice.

4 Deposits & Payment Methods

Boss97 accepts deposits via multiple payment methods suited for Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and local bank transfers. All deposits are credited to your gaming account instantly upon successful transaction verification.

• Minimum deposit: RM10 per transaction.
• Maximum deposit: Depends on the selected payment method and account verification level.
• Boss97 does not charge any fees for deposits — however, your payment provider may apply separate charges.
• All deposits must be made from a payment method registered in your own name.

5 Fund Withdrawal

Boss97 members can withdraw to any local Malaysian bank account at any time, provided the account balance is sufficient and all withdrawal conditions are met. Withdrawals are processed within 1–5 minutes for members who have completed full identity verification.

• Minimum withdrawal: RM30 per transaction.
• First-time withdrawals require KYC verification – please provide a copy of your identity card and proof of address.
• Withdrawals must be made to a bank account bearing the same name as your boss97 account.
• Boss97 reserves the right to request supporting documents for withdrawals that exceed certain limits.
• Withdrawals will not be processed if there are any unresolved queries related to your account.

If there is suspicion of fraud or money laundering, boss97 reserves the right to suspend withdrawal processing until the investigation is complete. In such cases, we will contact you through your registered channel for further information.

6 Bonuses, Promotions & Rewards

Boss97 offers a variety of bonuses and promotions to its members from time to time. All bonuses are subject to specific wagering requirements stated in each promotion's terms and must be fulfilled before withdrawals are permitted.

• Welcome bonus: Awarded to new members who meet the specified minimum deposit requirement.
• Deposit bonus: Credited as bonus credits subject to wagering requirements at the specified rate.
• Cashback: Calculated based on net losses within the specified period and credited according to the stated schedule.
• VIP Rewards: Subject to the separate boss97 VIP programme terms.

Bonus value that has not met the wagering requirements cannot be withdrawn as cash. Only winnings generated from real money after all wagering requirements are fulfilled are eligible for withdrawal.

7 Game Rules and Fairness

All games on the boss97 platform use a Random Number Generator (RNG) that has been independently audited by an accredited third party. This ensures every game outcome is truly random and cannot be manipulated by boss97 or its members.

In the event of a technical disruption during a game session, boss97 will use log data stored on our servers to determine the correct outcome. Decisions made based on server data are final and binding.

• The use of automation software, bots, or third-party assistance tools is strictly prohibited.
• Any attempt to exploit bugs or technical vulnerabilities in the system is strictly prohibited.
• Collusion between members to defraud the system or other members (e.g., collusion in poker) is a serious offence that may result in a permanent ban.

8 Accepted Conduct

Boss97 members are expected to behave respectfully and responsibly while using the platform, especially in multiplayer games and live chat. The following conduct is strictly prohibited:

• Use of profane, offensive, or discriminatory language in any boss97 communication channel.
• Threatening, harassing, or causing disturbance to other members or boss97 staff.
• Sharing obscene, inciting, or unlawful content.
• Attempting to obtain another member's account information by any means.
• Money laundering or illegal financing activities conducted through the boss97 platform.

Boss97 reserves the right to take action — including warnings, temporary suspension, or permanent account termination — against any member who violates these conduct rules.

9 Account Closure and Suspension

Members may close their boss97 account at any time by contacting the customer support team. Prior to closure, all eligible real-money balances will be refunded to the original payment method within a reasonable timeframe.

Boss97 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of these terms and conditions.
• Identity verification failed or submitted documents found to be fraudulent.
• Suspicious activity that may involve fraud or illegal conduct.
• Request from legal authorities.
• Accounts inactive for more than 12 consecutive months with no transactions.

10 Liability Disclaimer

The boss97 platform is provided "as is" without any express or implied warranties. boss97 shall not be liable for any indirect, consequential, or punitive losses arising from the use of this platform.

Boss97 is not liable for service disruptions caused by factors beyond our control, including internet outages, power failures, natural disasters, or orders from authorities. In such situations, we will make every effort to restore service as quickly as possible.

11 Amendments to Terms and Conditions

Boss97 reserves the right to amend, modify, or update these Terms and Conditions at any time based on operational needs, regulatory changes, or service improvements. Amendments take effect immediately upon publication on this website.

Members will be notified of material amendments via their registered email or in-platform notification. Continued use of the boss97 platform after amendments take effect constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions, confusion, or complaints regarding these Terms and Conditions, the boss97 customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available on the boss97 platform – average response time under 3 minutes.
• Email: [email protected]
• FAQ: Refer to our FAQ page for answers to general enquiries.

For responsible gaming related issues, please visit our Responsible Gaming for available information and assistance.